Leave & check messages with Google Duo

If you call someone using Duo and they don't answer, leave a video or voice message. The message can be up to 30 seconds long. You can also create and send a personalized note.

You need the latest version of Duo to leave or receive messages.

Leave a video or voice message

Note: If you add text or draw on your video message, you can make changes before you send it. To delete text, tap TextText and thenCancel. To delete a drawing, tap DrawDraw and thenUndo.

Send a message without calling someone

Send photos or videos from your device

You can give Duo permission to send items from your device's gallery app.

  1. On your Android phone or tablet, open Duo.
  2. Search for a contact and tap it.
  3. Tap the photo thumbnail.
  4. Select a photo or video.
    • You can choose a video size up to 180 MB.
  5. Tap Done.
  6. Select a contact.
  7. Tap Send Send.

Send a note

Play a message you've received

Important: To play a message on a device, you need to have been signed into Duo on that device at the time the message was sent. After you play a message, you can revisit it at any time unless you changed your Duo settings to delete messages 24 hours after they play. When you delete a message, it's removed from all devices.

Delete messages after 24 hours

Download a message

When you download a message, it's saved to your device. If you back up data on your phone to a cloud account, like Google Drive, it'll also be saved there.

Play messages on your Nest Hub

You can play new Duo messages on your Nest Hub or Nest Hub Max. To access old messages or re-play a message, use the Duo app on your mobile device. Unplayed messages will expire on your smart display 30 days after you receive them.

Turn on closed captions

Important: When you use closed captions, your audio clip is sent to Google's servers for transcription. The video isn't included and the audio file isn't stored. No personal information is shared.

Note: If you delete your Duo account, any unsaved messages will be deleted.

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